Last updated on Jan 05, 2025.

This Privacy Policy explains how FCN, Freight Connects, parental company Alexa International Private Limited (AlexaIPL) and its affiliates (“AlexaIPL Affiliates”) (collectively “ we” or “ us”) collect, use, and share information from or about you when you use our websites, downloadable applications, browser extensions, interactive applications, voice-activated skills, other digital services, connected devices such as theme-park devices, and off-line services that link to this policy, or if you engage in business with us (“AlexaIPL Services”).

This Privacy Policy applies to the FCN Services throughout the world. Any additional privacy terms that relate to specific AlexaIPL products or services should be read in conjunction with this Policy.

As one of the world’s leading media companies, we offer Alexa IPL Services through a wide range of businesses and under many different brands. The data controller of your personal information will be the AlexaIPL Company which provides services to you or does business with you.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. BY USING THE SERVICES, YOU ACKNOWLEDGE YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND THAT WE WILL COLLECT, USE AND SHARE YOUR INFORMATION AS SET FORTH BELOW.

PERSONAL INFORMATION WE COLLECT AND PURPOSES

Information you provide to us:
Categories of personal information we collect	Purposes of use (“Processing Purposes” described in more detail below)
Contact and account registration information For example: name, email, postal address, telephone number, account username and password, business contact information, and any information you may provide to us at an event or in person.	Provide the AlexaIPL Services Personalize your experience Send you AlexaIPL marketing and advertising Provide seamless experience across platforms and devices Safety and security Build and manage business-to-business relationships Market and advertise for third parties
Identification information, and demographics, and interests For example: as permitted by law, date of birth, race*, ethnicity*, gender, interests, lifestyle information, school and sports information, photos, social media credentials, including identification information about friends, contacts or referrals you provide.
Transactional For example: credit/debit card details, purchase history, delivery address, membership information, reservations and other travel related information, meal preferences, and the personal details of your guests
User-generated content For example: photos, videos, audio, and other information you may submit to us, such as comments on our forums.
Research and Feedback For example: comments that you send us through online forms and social media platforms, by email, over the phone, by mail, or in surveys.

Information we collect automatically from you and/or your device:
Categories of personal information we collect For example: IP address, cookie IDs, browser type and language, operating system, platform type, device type, and advertising and app identifiers.	Provide the AlexaIPL Services Personalize your experience Provide seamless experience across platforms and devices Safety and security Send you AlexaIPL marketing and advertising Market and advertise for third parties Build and manage business-to-business relationships
Connection and Usage (including information collected through cookies) For example: domain names, browsing activity, scrolling and keystroke activity, advertisements viewed, forms or fields you complete or partially complete, search terms, whether you open an email, content (including videos) you view and duration, quality of the service and interaction with the content, logs, and other similar information. If these events occur while you are offline, they may be logged and uploaded to us when you next connect.
Geolocation* For example: city, state and ZIP code associated with your IP address or derived through Wi-Fi triangulation. We will ask for your permission before using your precise location from GPS-based functionality on your mobile devices.

Information we collect from third parties
Information from public and commercial sources For example: demographic including at a household level, contact information, inferences about your preferences, viewing and other consumption choices, loyalty program membership, and purchasing data.	Provide the AlexaIPL Services Personalize your experience and make recommendations Provide seamless experience across platforms and devices Send you AlexaIPL marketing and advertising Build and manage business-to-business relationships Market and advertise for third parties Safety and security	Advertising providers Analytics providers Marketers Partners (such as for sweepstakes partners) Consumer data resellers Public records databases Related Companies Content partners Social media networks Partners of social media networks
Social Media Information For example: if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, friend list, photo, age, gender, location, birthday, social networking ID, current city, your comments about our Services, and the people/sites you follow.
Third Party Partners in Connection with providing the AlexaIPL Services For example: contact information such as authentication information, account legitimacy, search requests, log events and device identifiers such as IP addresses, device IDs or other unique identifiers.		Payment Service Providers TV or Internet Service Providers Media Companies, Streaming Media Device Providers or Retailers Mobile Phone Carriers

* Please note: this information is considered “sensitive” under certain laws, and we process this information in accordance with applicable legal requirements.

Additional information that we collect for business-to-business relationships only
Categories of personal information we collect	Purposes of use (“Processing Purposes” described in more detail below)	Source of Information
Business contact information For example: company name, your name, email address, telephone number and job.	Build and manage business-to-business relationships	You Your company Trade associations Social media Business data resellers
Transactional Information For example: bank details of suppliers, credit/debit card details, purchase history, delivery address.
Demographics For example (as permitted by law): ethnicity (minority owned businesses), gender (women-owned businesses)
Events Information For example: travel information including passport and visa, meal preferences and restrictions, payment details, and guest’s details.
Social Media and Lifestyle Information For example: if you interact with us on social media or other platforms as an influencer or an athlete, we may have access to your name, photos, age, gender, location, birthday, social networking ID, current city, interests, lifestyle information, list of followers, engagement with your posts, school and sports information.

ADDITIONAL INFORMATION ON PURPOSES OF USE

Provide the AlexaIPL Services, for example:

• responding to your requests or inquiries, including technical support
• fulfilling orders you have placed
• sending you service-related communications
• authenticating you or verifying your identity
• providing ticketing, payment services, mapping guidance, and offers
• displaying content you generate, such as video and comments
• carrying out research and analytics for uses including improving our Services and developing new ones
• processing your information for promotional campaigns such as sweepstakes and contests, and for surveys, online and offline panels and focus groups

Personalize your experience, for example:

• providing you with customized product experience, including personalized newsletters, viewing and other content recommendations from AlexaIPL, our partners and other organizations
• creating and updating profiles and audience segments that can be used for analytics, interested-based advertising and marketing on the AlexaIPL Services, television, third party services and platforms, mobile apps and/or websites, connected devices and offline
• using inferences about your preferences and interests for any and all of the above purposes

Send you AlexaIPL marketing and advertising, for example:

• sending you customized newsletters, surveys and information about products, services and promotions offered by AlexaIPL (with your consent where required) based on your activities and interests including at a household level
• providing you with AlexaIPL advertising, including targeted advertising, based on your activities and interests including at a household level

Provide a seamless experience across platforms and devices, for example:

• identifying you when you log into the AlexaIPL Service on multiple devices or web browsers to provide continuity and to match your interests across devices for the purposes of analytics, advertising, reporting and to improve the Services
• identifying you if your devices have attributes suggesting that they may be used by the same individual or household for purposes of analytics, advertising, reporting and to improve the Services

Build and manage business-to-business relationships, for example:

• pursuing potential business opportunities, including identifying and contacting the correct person within the company
• sending communications for business purposes
• managing customer, supplier and other business relationships
• sending event invitations, marketing emails and campaigns, and tracking the effectiveness of such communications
• issuing or paying invoices, and fulfilling contractual commitments
• providing business contacts with access to our systems, and managing that access
• communicating with you as an influencer about a shared social media campaign, and associated analytics

Market and advertise for third parties, for example:

• send you newsletters, promotional emails, surveys and information about products, services and promotions offered by our partners and other organizations with which we work
• customize content that our third-party partners deliver on the Services (e.g., targeted third-party advertising)
• create and update inferences about you and audience segments that can be used for interested-based advertising and marketing on the Services, third party services and platforms, and mobile apps
• create profiles about you, including adding and combining information we obtain from third parties and matching your interests across devices, which may be used for third-party marketing and advertising, including targeted advertising, on the AlexaIPL Services, television, third party services and platforms, mobile apps and/or websites, connected devices and offline

Compliance and risk management activities for business-to-business relationships, for example:

• compliance with laws and regulations
• managing third party and other risks to our business
• protecting the reputation of our businesses
• following the principles of ethical business conduct set out in our Code of Conduct

Safety and security purposes, for example:

• protecting the safety and security of users and visitors to the AlexaIPL Services
• protecting our digital and physical properties
• detecting and preventing other activities that may be illegal or in violation of our Terms of Service for that respective AlexaIPL Service
• protecting against threats to our talent, leadership, workforce and organization

We may combine all the information we collect from or receive about you for the outlined purposes. We may aggregate or deidentify your information and may use, share, rent or sell aggregated or deidentified information for any purpose, and such information is not subject to this Privacy Policy.

WHEN WE SHARE/ DISCLOSE YOUR INFORMATION

Related Companies: FCN Affiliates, such as Freight Connects, as well as our parent company AlexaIPL and its affiliate, to help better tailor services, products, marketing, and advertising to you and to other existing and potential customers. We may share identification and demographics, device information and identifiers, and research and feedback for purposes such as improving and tailoring services. In addition business information may be shared for business operational purposes.

Advertisers, Advertising Networks, and Other Third Parties: We may disclose information about how you use the AlexaIPL Services and interact with content or ads to better tailor services, products, marketing and advertising on our Services and on third-party platforms. To enable these purposes, we may share certain demographics and interest information, user-generated content, device information and identifiers, connection and usage data, geo-location data, public and commercial information, and social media information. These third parties may use their own tracking technologies to collect or request information about you.

Partners: We may disclose your information to certain third party partners. Depending on the partnership, we may disclose certain information including contact information (at your direction), identification and demographic and interest information, transactional information, user-generated content that you provide, research and feedback, device information and identifiers, connection and usage information, public and commercial information, and social media information. Partners may use your information pursuant to their own policies.

For instance, when you direct us to disclose your personal information to another company to fulfill your request, such as:

• If you enter a contest or sweepstakes sponsored by a third party, we may disclose the information you provide for that entry with the sponsor.
• When you book travel packages with us that include goods or services provided by third-party partners, such as airlines, ground transportation providers, third-party hotels, and travel insurance providers.
• For service authentication.

Social Networks: We may disclose your information to social media platforms for example, if you click on a Facebook “like” button on an AlexaIPL Service, the “like” may appear on your Facebook account. Or you may choose to provide information directly on these platforms using sharing plug-ins. To control this sharing of information, please review and adjust your privacy settings for the relevant social network. Depending on your privacy settings and actions on such network, we may disclose contact information, identification and demographic and interest information, user-generated content, device information and identifiers, connection and usage data, and social media information.

Service Providers: We engage vendors to perform business purposes on our behalf and provide information to them to enable them to provide us with such business purposes, including research and analytics, hosting, transaction and payment processing, promotion administration, fraud prevention, identity management, acquisition and other services. Service providers may use such information for their operational purposes in order to provide their services to us.

Search Engines: Depending on the AlexaIPL Service, you may be able to engage with other members of the Service or the public. This may make the name and photo associated with your profile and any comments or user-generated content you provide visible to other members of that Service or the general public. If the information is available to the general public, it may also be searchable by search engines.

Law Enforcement, Regulators, Anti-fraud Coalitions and other groups: We disclose the categories of information we collect, as appropriate, with these third parties in order to: protect and enforce the legal rights, privacy, and safety of ourselves and our visitors; protect against possible fraud or other illegal activity; respond to requests from government and other authorities; and otherwise comply with legal process.

Other Sharing: We may provide connection and usage information about you along with a hashed or masked identifier (contact information), with third parties such as partners and social networks to inform the offers we send you and for advertising measurement or analytics. With your appropriate consent when required, and consistent with applicable law, we may disclose your video viewing behavior with third parties including service providers, advertising companies, analytic partners, and social media sites.

Sale or transfer of all or part of our business or assets: In the event that AlexaIPL or any AlexaIPL Affiliate is involved in a merger, acquisition, transfer of control, bankruptcy, reorganization or sale of assets, we may sell or transfer the information described in this Privacy Policy as part of that transaction or diligence associated with or in contemplation of such matters.

LEGAL BASIS FOR USE OF YOUR INFORMATION

The laws of some jurisdictions, such as the European Union the UK, or Brazil, require companies to tell you about the legal basis for using, sharing, or disclosing your information. To the extent those laws apply, we may rely on the following legal bases:

Performance of a contract: where use of your information is necessary to provide you with AlexaIPL Services under a contract, for example the relevant Terms of Service.

Legitimate interest: where use of your information is necessary for our or others legitimate interests and where the use is not outweighed by your rights and interests. Below are some examples of such interests:

1. providing AlexaIPL Services
2. improving our Services and developing new ones
3. recognizing and better understanding our users, including across platforms
4. conducting security and fraud prevention activities
5. marketing and promoting our content and services
6. building and managing business-to-business relationships
7. conducting compliance and risk management activities
8. providing and managing access to our systems

Legal obligation: where use of your information is necessary to comply with laws and regulations such as those relating to anti-bribery and corruption and anti-money-laundering, complying with requests from government bodies or courts, or responding to litigation.

Mobile App and Connected Devices: Depending on the device you use, you may be able to manage your advertising and location preferences through your device settings. Many operating systems provide their own instructions on how to prevent the delivery of tailored in-application advertisements. We do not control how the applicable platform operator allows you to manage personalized in-application advertisements. You should review your device manufacturer’s support materials and/or the device settings for the respective operating systems for more detail on how to manage such preferences.

HOW WE PROTECT YOUR INFORMATION

We maintain organizational, technical, and physical safeguards to help protect the information we collect and use. These safeguards vary depending upon a variety of factors including the sensitivity of the information we collect and use. Despite all reasonable practices, no security method is infallible.

HOW LONG WE KEEP YOUR INFORMATION

We will keep your information only for as long as it is necessary to fulfill the purposes described above, unless a longer retention is required or permitted by law. In determining how long to retain information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process the information, applicable legal requirements, and our legitimate interests. The purposes for which we process information (as well as the other factors listed above) may dictate different retention periods for the same types of information. For example, we retain your email address as an authentication credential (where applicable) as long as you have an account with us and an additional period of time after that for our legitimate interests and for our fraud and legal compliance purposes. If you opt out of email marketing, we maintain your email on our suppression list for an extended time to comply with your request.

We may delete or de-identify your information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. The retention period that applies to your information may vary depending on the AlexaIPL Services you use and how you interact with them. Some AlexaIPL Services may provide additional details on their data retention practices, so we encourage you to consult their website and/or FAQs. In addition, in the event you have an account that holds credits, point balances or other entitlements, we may continue to hold the account to allow you to obtain the benefit in accordance with the relevant terms and conditions.

INTERNATIONAL TRANSFERS

Alexa International Private Limited (AlexaIPL) is a global company and has its headquarters in India. We may transfer your information to Related Companies, service providers, and other third parties located outside of your country of residence, including in India. This is necessary to provide our Services and for the purposes outlined in this Privacy Policy. Data privacy laws vary from country to country and may not be equivalent to, or as protective as, the laws in your home country. We take steps to ensure that reasonable safeguards are in place with aim to ensure an appropriate level of protection for your information, in accordance with applicable law. These measures include data transfer agreements. By providing us with your information, you acknowledge any such transfer, storage or use.

UPDATES TO OUR PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time to reflect changes to our practices or the law. We will make the revised Privacy Policy accessible through the AlexaIPL Services. Please check the AlexaIPL Services periodically for updates.

The date at the top of the Privacy Policy tells you when it was last updated. If we make material changes to the way we collect or use your information, you will be provided with appropriate notice, including by, but not limited to, posting the updated Privacy Policy on this website, and providing notice in accordance with legal requirements. Any changes to this Privacy Policy will become effective when the revised Privacy Policy is posted. By continuing to use the AlexaIPL Services following any changes to this Privacy Policy, you acknowledge you have read and understand the updated Privacy Policy, and you understand that we will collect, use, and share information as stated therein.